Solid support is essential to get the best out of software. Mercurius makes no compromise regarding support and we understand that not everyone has a university degree in computer science. By taking care of the complicated technology required for trading and to cater support to the needs of our clients, we help our clients to get accustomed with our trading software rapidly and let them climb the learning curve of implementing trading algorithms with confidence.
Mercurius assists you in setting up and customizing the system to your needs. We guide you through initial configuration of system data like your universe of instruments, users and portfolios. Setting up (remote) access to the trading platform is taken care of. Mercurius will configure and certify your connections and protocols with your trading partners.
A main feature of Mercurius is to integrate the client's code into the platform as if it has always been part of it. Extensive API and other documentation as well as code examples with line-by-line explanation are available. Where you need more assistance, there is phone and e-mail support to help you find the solution you need.
At the request of the client, Mercurius offers the possibility to implement the client's business logic on their behalf or assist them in this process. Special care has to be taken in order to protect the client's intellectual property. Please contact us if you want to know more.
Mercurius designed the private cloud environment in which the software is deployed and takes care of monitoring and maintaining hardware and other resources. This approach enables expedited trouble shooting and identifying vulnerabilities. Mercurius has in-house knowledge to keep systems stable, secure, healthy and available for your demanding tasks.
“Mercurius makes no compromise regarding support”
With a background in automated trading, our support staff speaks your language and encourages you to optimally leverage Mercurius functionality and performance.